ABIGAEL BUKUNMI FASORE
Customer-Focused Operations Professional | Media Arts Graduate
Akure, NG.About
Highly organized and customer-focused professional with experience in financial operations, administrative support, and media production. Proven ability to streamline processes, manage critical transactions, and enhance customer satisfaction, leveraging strong analytical and communication skills to drive operational efficiency and support organizational growth.
Work
United Bank of Africa
|Teller/Cash Management Centre
Ondo State, Ondo State, Nigeria
→
Summary
Manages daily cash operations and customer interactions, ensuring compliance, accuracy, and efficient service delivery within a high-volume financial environment.
Highlights
Delivered exceptional customer service, resolving inquiries and processing transactions efficiently to maintain high levels of client satisfaction.
Managed secure custody of cash assets within vaults, accurately reconciling daily inflows and outflows to ensure financial integrity and prevent discrepancies.
Optimized cash availability for ATMs and branch withdrawals, consistently meeting operational demands and minimizing service interruptions.
Ensured meticulous completion of all transaction forms, upholding stringent record-keeping standards and compliance with internal protocols.
Adhered strictly to KYC, ID verification, and suspicious transaction reporting protocols, safeguarding against fraud and maintaining regulatory compliance.
Streamlined customer navigation by accurately directing inquiries to specialized departments (loans, accounts, cards, complaints), enhancing service efficiency.
Anointed Hands Limited
|Office Assistant (NYSC)
Ondo State, Ondo State, Nigeria
→
Summary
Provided comprehensive administrative and client support, optimizing communication and workflow processes to enhance operational efficiency and client satisfaction.
Highlights
Managed and resolved a high volume of customer requests, meticulously documenting interactions to ensure accurate record-keeping and follow-up.
Proactively addressed client complaints efficiently, fostering positive relationships and ensuring timely resolution.
Maintained efficient communication channels, consistently achieving a prompt response time for all client calls, texts, and emails to ensure timely support.
Streamlined and managed all office workflow processes, enhancing overall operational efficiency and organizational productivity.
Broadcasting Services Ekiti State
|Presenter Intern
Ado Ekiti, Ekiti State, Nigeria
→
Summary
Gained foundational experience in radio broadcasting, contributing to live productions and developing on-air presentation skills.
Highlights
Supported live radio broadcasts by meticulously setting up and calibrating instruments and equipment, ensuring seamless on-air operations.
Actively contributed to diverse radio production tasks, gaining hands-on experience in content creation and broadcast execution.
Collaborated effectively as a key member of the background staff team, facilitating smooth program delivery and operational coordination.
Developed foundational on-air presenting skills, engaging audiences and contributing to program segments as a junior presenter.
Education
EKITI STATE UNIVERSITY
BSc
Theater and Media Art
SCHOLARS PRIVATE COLLEGE AKURE ONDO STATE
Senior Secondary School Certificate
General Studies
GRAND NURSERY AND PRIMARY SCHOOL AKURE
Primary School Leaving Certificate
General Studies
Languages
English
Skills
Communication & Interpersonal Skills
Effective Communication, Active Listening, Client Relations, Team Collaboration, Interpersonal Relations.
Organizational & Time Management
Time Management, Prioritization, Workflow Optimization, Detail-Oriented, Record Keeping.
Problem Solving & Critical Thinking
Critical Thinking, Problem Solving, Analytical Skills, Issue Resolution.
Compliance & Regulatory Awareness
Regulatory Compliance, KYC, ID Verification, Fraud Prevention, Risk Management.
Computer Literacy
Microsoft Office Suite, Data Entry, Digital Tools, Transaction Processing Systems.
Media Production
Radio Broadcasting, Equipment Setup, Content Production, On-Air Presentation.